FAQs
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What's your return and exchange policy?
If you are not 100% satisfied with your OREGAMI purchase, you can return it for a replacement or refund. Items must be returned within 90 days of purchase. Please complete the form below to begin your return or exchange.
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Do your bags have a warranty?
If your item has a manufacturing defect in its materials or workmanship, you can return it at any time within 5 years of purchase. This guarantee does not cover ordinary wear and tear, or damage caused by improper use or accidents. OREGAMI will repair or replace the item at its discretion.
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How do I care for my Oregami luggage?
Your suitcase might pick up some proof of your travels together—and that’s okay. If you get a mark on your bag, you can spot clean your suitcase using a soft, damp cloth and mild soap.
It is best to store your FIT organizers inside your luggage for cleanliness and to save space in between trips.
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What forms of payments do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Apple Pay or Google Pay.
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Can I place a corporate order?
Please fill out the form below to request a corporate or bulk order (personalization may also be available). Once you submit the form, a member of our team will be in touch to help finalize the details.